Client Manager | London | The Role

Here at SMG we have an exciting opportunity for a Client Manager to join the Lobster team based in London.

Lobster is a new type of shopper agency, combining technology, data science and media buying to increase our clients’ return on investment over time.

We use a unique platform, developed in-house, called Plan-Apps, designed to make our clients' lives easier across all stages of shopper media execution. With its database of over 2,000 media evaluations Plan-Apps is data rich and looks to clearly show where the best investment by retailer, channel and category lies.

Engagement with Plan-Apps and Lobster as a whole is strong and today, we work with a vast array of industry-leading FMCGs including: Unilever, PepsiCo, Mars Wrigley, Mars Foods, pladis, Ferrero, Arla, Weetabix and more.

Reporting into the Client Director, you'll play an important part in helping define the strategic direction of our business.

The Role

Day-to-day responsibilities will include:

  • Client Management – managing commercial relationships across high value, developed clients

  • Technology engagement – ensure Plan-Apps is truly embedded within our clients’ businesses: seek high usage, deliver training and strong retention rates

  • Content Creation – ownership of all outbound content to clients within your stewardship including but not limited to: media recommendations, evaluation results and insight; bespoke consultancy work

  • New Business – supporting the generation and delivery of new business to ensure we hit ambitious growth targets

  • Team Management – managing team member(s) with varying experience, assigning their resource to ownership areas within the team.

The Person

We are looking for someone who can hit the ground running, who is ambitious, highly commercial and eager to learn about our industry with speed.

We’d love to hear from you if you have:

  • An ambitious, hungry attitude

  • A drive to build and shape a whole new agency, together with colleagues

  • A desire to shake up processes and refine ways of working/output

  • A proven track record in delivering business growth in a fast-paced, challenging environment.

  • 3.5+ years’ experience in a client facing role

  • People management experience

  • A strong grip of numbers, able to work seamlessly with data & financial reporting

  • A positive and enthusiastic attitude in all environments, with a strong will to succeed

  • Experience working with multiple stakeholders to deliver best-in-class client service

The Package

By joining SMG, you’ll have excellent development opportunities and will be supported and coached as your career accelerates with us, whilst being based right in the heart of London Bridge.

Other benefits include a competitive package, with a discretionary bonus available at 20% of your basic salaru, 25 days’ annual leave, a company pension scheme, all topped off with various lifestyle perks and the choice to sign-up for our season ticket loan, deposit loan or cycle scheme arrangements – not to forget our 3pm Beer O’Clock and 4pm finishes on Fridays!

Interested? Apply today by emailing We will happily chat you through next steps and send over the full job description.

Contact us

T: 020 3553 5555


Find our office

22a Leathermarket St,





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