Client Associate | London | The Role

This is an exciting opportunity for a Client Associate to join our Lobster team, based in the heart of London Bridge.

Lobster is a new type of shopper agency, combining technology, data science and media buying to increase our clients’ return on investment over time.

We use a unique platform, developed in-house, called Plan-Apps, designed to make our clients' lives easier across all stages of shopper media execution. With its database of over 2,000 media evaluations Plan-Apps is data rich and looks to clearly show where the best investment by retailer, channel and category lies.

Engagement with Plan-Apps and Lobster as a whole is strong and today, we work with a vast array of industry-leading FMCGs including: Unilever, PepsiCo, Mars Wrigley, Mars Foods, pladis, Ferrero, Arla, Weetabix and more.

The Role

Day to day responsibilities will include:

  • Day to day, you will be the first point of contact for client contacts

  • Meeting preparation and attendance

  • Work across a breadth of clients services from technology training to media planning and evaluation work: supporting output creation and presentation across all services

  • Understanding our agency commercials, contributing to our margin and revenue targets

  • Offering support to the wider team as required: i.e. writing thought leadership articles, attending new business meetings etc.

The Person

We are looking for someone who can hit the ground running and take early ownership of our ways of working and processes.

We’d love to hear from you if you have:

  • An ambitious, hungry attitude

  • A drive to build and shape a whole new agency, together with colleagues

  • A desire to shake up processes and refine ways of working/output

  • Bachelor’s degree, 2:1 or higher

  • The ability to build and nurture strong relations

  • A positive and enthusiastic attitude in all environments, with a strong will to succeed

  • An efficient and pragmatic approach to work, with the ability to meet deadlines with ease

  • An ambitious nature with a desire to work in a growth-focused business

  • Great organizational skills

  • Excellent attention to detail

  • Strong numeracy and Excel skills

  • The ability to work with statistical data and recognize averages and trends

The Package

By joining SMG, you’ll have excellent development opportunities and will be supported and coached as your career accelerates with us, whilst being based right in the heart of London Bridge.

Other benefits include a competitive package, with a discretionary bonus available at 20% of your basic salary, 25 days’ annual leave, a company pension scheme, all topped off with various lifestyle perks and the choice to sign-up for our season ticket loan, deposit loan or cycle scheme arrangements – not to forget our 3pm Beer O’Clock and 4pm finishes on Fridays!

If this role sounds like the perfect match for you, send us your CV or email to find out more!

Contact us

T: 020 3553 5555


Find our office

22a Leathermarket St,





If you've got big ideas and are hungry to join us, we want to hear from you. 


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